Article: 11 of attbi.discussion-cablemodem Path: rwcrnsc52.ops.asp.att.net!rwcrnsc51.ops.asp.att.net!attbi_slave52!attbi_master51!attbi_feed4!attbi.com!rwcrnsc53.POSTED!not-for-mail Message-ID: <3C752BB9.D8FC4134@cycletourist.com> From: Chuck Anderson Organization: Center for Life Fulfillment X-Mailer: Mozilla 4.79 [en] (Windows NT 5.0; U) X-Accept-Language: en MIME-Version: 1.0 Newsgroups: attbi.discussion-cablemodem Subject: Re: What does the "technician" do when you buy a new modem? References: Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8bit Lines: 36 NNTP-Posting-Host: 12.253.94.43 X-Complaints-To: abuse@attbi.com X-Trace: rwcrnsc53 1014311865 12.253.94.43 (Thu, 21 Feb 2002 17:17:45 GMT) NNTP-Posting-Date: Thu, 21 Feb 2002 17:17:45 GMT Date: Thu, 21 Feb 2002 17:17:45 GMT Xref: attbi_master51 attbi.discussion-cablemodem:11 X-Received-Date: Thu, 21 Feb 2002 17:17:46 GMT (rwcrnsc52.ops.asp.att.net) Anthony P wrote: > It shouldn't cost you a dime: > 1. Connect the modem to your coax. > 2. Call AT&T and tell them you need to have your new modem 're-provisioned'. > (Have the serial number (MAC Address) ready in the even they need it.) > > Did this for my buddy a couple days ago and he was back up in 5 minutes. They charge a $9.95 "processing fee" when you return the modem. > "Yet Another John" wrote in message news:jsiple1-2102020053260001@192.168.0.2... > > Just went to the chat helper at attbi to ask about betting my own cable modem. Seems they charge $9 to > switch over and then they have a technician visit yr house to activate the modem and this costs $50. Does > anyone out there know exactly what the process is for registering a new, privately owned, cable modem with > attbi? I know that att&t tech support does not know. I've had two different people tell me two different methods, both saying my attt provided modem would stop working within 12 hours (immediately, in the second case, "I'm shutting it off right now."). One wanted the serial # and MAC address (and that was the complete procedure). The other one said, no, register it yourself at https://sas.r1.attbi.com. It's been 2 days and nothing has happened. I'm going to just plug it in today (a Linksys) and see what happens. As to what does the technician do at your house? Unplugs the old one from power, unscrews the coax feed, and disconnects the Cat5 link to your NIC card — plugs the new one into power, screws in the coax cable feed, and plugs the Cat 5 link into it. Hardly worth a $50 house call. -- ********************************************** Chuck Anderson • Boulder, CO CycleTourist at http://www.CycleTourist.com attbi.com Tolerance is recognizing that other people have different ideals and needs than you. Compromise is acting on that knowledge. *********************************************************** Article: 32 of attbi.discussion-cablemodem Path: rwcrnsc53!rwcrnsc51.ops.asp.att.net!attbi_slave51!attbi_master52!attbi_feed4!attbi.com!rwcrnsc53.POSTED!not-for-mail Message-ID: <3C75D95C.36BB029E@cycletourist.com> From: Chuck Anderson Organization: Center for Life Fulfillment X-Mailer: Mozilla 4.79 [en] (Windows NT 5.0; U) X-Accept-Language: en MIME-Version: 1.0 Newsgroups: attbi.discussion-cablemodem Subject: Re: What does the "technician" do when you buy a new modem? References: Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8bit Lines: 30 NNTP-Posting-Host: 12.253.94.43 X-Complaints-To: abuse@attbi.com X-Trace: rwcrnsc53 1014356317 12.253.94.43 (Fri, 22 Feb 2002 05:38:37 GMT) NNTP-Posting-Date: Fri, 22 Feb 2002 05:38:37 GMT Date: Fri, 22 Feb 2002 05:38:37 GMT Xref: attbi_master52 attbi.discussion-cablemodem:32 X-Received-Date: Fri, 22 Feb 2002 05:38:37 GMT (rwcrnsc53) Wayne Bacon wrote: > Well you don't really have to have the tech come out. There is a procedure > that worked for me that I was given by the tech at ATTBI help. You will > need your account number which is a 16 digit number on your cable modem > monthly bill. Here is the procedure: > > Hook up the modem. > Start IE browser > Enter the URL https://sas.r3.attbi.com > They will ask for account number > Enter your 16 digit account number > Then they will ask for another number which is the last 9 numbers of your > account number. That one cracks me up. See how talented a group of people we're paying? Field 1 - Enter a 16 digit number. Field 2 - Pleas enter the last nine digits of the above number. Duh. -- ********************************************** Chuck Anderson • Boulder, CO CycleTourist at http://www.CycleTourist.com attbi.com Tolerance is recognizing that other people have different ideals and needs than you. Compromise is acting on that knowledge. *********************************************************** Article: 78 of attbi.discussion-cablemodem Path: rwcrnsc53!rwcrnsc51.ops.asp.att.net!attbi_slave51!attbi_master52!attbi_feed4!attbi.com!sccrnsc01.POSTED!not-for-mail Reply-To: "Rich" From: "Rich" Newsgroups: attbi.discussion-cablemodem References: Subject: Re: What does the "technician" do when you buy a new modem? Lines: 52 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 5.50.4807.1700 X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4807.1700 Message-ID: <78Wd8.2559$bs1.44049@sccrnsc01> NNTP-Posting-Host: 12.254.31.50 X-Complaints-To: abuse@attbi.com X-Trace: sccrnsc01 1014509187 12.254.31.50 (Sun, 24 Feb 2002 00:06:27 GMT) NNTP-Posting-Date: Sun, 24 Feb 2002 00:06:27 GMT Organization: AT&T Broadband Date: Sun, 24 Feb 2002 00:06:27 GMT Xref: attbi_master52 attbi.discussion-cablemodem:78 X-Received-Date: Sun, 24 Feb 2002 00:06:28 GMT (rwcrnsc53) "Wayne Bacon" wrote in message news:g3id8.10457$2Q1.46179@rwcrnsc54... > Well you don't really have to have the tech come out. There is a procedure > that worked for me that I was given by the tech at ATTBI help. You will > need your account number which is a 16 digit number on your cable modem > monthly bill. Here is the procedure: > > Hook up the modem. > Start IE browser > Enter the URL https://sas.r3.attbi.com > They will ask for account number > Enter your 16 digit account number > Then they will ask for another number which is the last 9 numbers of your > account number. r3 (Region 3) is only for Texas. If you live elsewhere you'll want to use the appropriate URL: Region 1 Seattle SAS Region URL = https://sas.r1.attbi.com IP = 12.242.16.8 and 12.242.16.9 Serves: Oregon, Washington Region 2 Redwood City SAS Region URL = https://sas.r2.attbi.com IP = 12.242.17.8 and 12.242.17.9 Serves: California except Sacramento Region 3 Dallas SAS Region URL = https://sas.r3.attbi.com IP = 12.242.18.8 and 12.242.18.9 Serves: Texas Region 4 Denver SAS Region URL = https://sas.r4.attbi.com IP = 12.242.19.8 and 12.242.19.9 Serves: Utah, Wyoming, Colorado, Montana, and Sacramento CA Region 5 Detroit SAS Region URL = https://sas.r5.attbi.com IP = 12.242.20.8 and 12.242.20.9 Serves: Michigan, Illinois, and Indiana Region 6 Boston SAS Region URL = https://sas.r6.attbi.com IP = 12.242.21.8 and 12.242.21.9 Serves: Connecticut, Pennsylvania, Ohio, Georgia This info was posted by ATTBI tech support a while back. Rich Article: 30 of attbi.discussion-cablemodem Path: rwcrnsc51.ops.asp.att.net!attbi_slave52!attbi_master51!attbi_feed4!attbi.com!sccrnsc02.POSTED!not-for-mail From: Olga Newsgroups: attbi.discussion-cablemodem Subject: Re: What does the "technician" do when you buy a new modem? Reply-To: Olga@notathome.com Message-ID: References: <9Cid8.10719$S01.544125@sccrnsc02> X-Newsreader: Forte Agent 1.9/32.560 MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Lines: 286 NNTP-Posting-Host: 12.237.192.176 X-Complaints-To: abuse@attbi.com X-Trace: sccrnsc02 1014347782 12.237.192.176 (Fri, 22 Feb 2002 03:16:22 GMT) NNTP-Posting-Date: Fri, 22 Feb 2002 03:16:22 GMT Organization: AT&T Broadband Date: Fri, 22 Feb 2002 03:16:22 GMT Xref: attbi_master51 attbi.discussion-cablemodem:30 X-Received-Date: Fri, 22 Feb 2002 03:16:23 GMT (rwcrnsc51.ops.asp.att.net) "rukus62" wrote: >I wish I could remember where the web page was but there is a do it yourself >modem install. Check through dslreports.com. You enter your modem number >online totally Here is a copy of the message that appeared in comp.dcom.modems.cable > > A number of AT&T Broadband Internet customers have not been able to access > > the Internet even though their cable modems appear to be working. As > > discussed in this forum, for some people the solution appears to be > > manually provisioning their cable modem via the Service Activation System > > (SAS). > > > > From surveying this forum, we have noticed that about half the posters > > report success with this process. The inability of the other half to get > > this process to work may be due to several factors but we suspect that some > > percentage can be attributed to the use of the wrong SAS regional server > > for the registration process. While information has been circulated as to > > what the 6 SAS regions are and which regional server you should use for a > > given market, we have recently enhanced SAS so as to prevent a user from > > registering in the wrong region. This post will provide the regions-to- > > market mapping so you can start at the right server but should you attempt > > to register at the wrong server, SAS will redirect you to the registration > > page for your correct regional server. > > > > Who should use cable modem registration - DOCSIS vs. non-DOCSIS: > > ---------------------------------------------------------------- > > > > The ATTBI network supports both DOCSIS and non-DOCSIS cable modems (CMs). > > DOCSIS CMs are available both from AT&T and from retailers. Non-DOCSIS CMs > > are generally only available though AT&T for purchase or lease (most > > customer's have leased). If you bought your CM recently (e.g. within the > > last year) from a retailer it almost certainly is a DOCSIS modem. If you > > lease your modem, it may or may not be DOCSIS. > > > > This is important because CM registration is only required for DOCSIS CMs. > > Non-DOCSIS users don't need to register their modems. Registering a non- > > DOCSIS modem will have no effect on your service; generally it will produce > > an error message from SAS. Hence, if you know you have a non-DOCSIS CM, > > you can stop reading here and get back on the phone to customer care. > > > > The ins and outs of CM registration: > > --------------------------------------------- > > > > If your CM is "active" and your PC has a Net12 IP address (e.g. 12.x.x.x) > > but you can't seem to "get anywhere", the reason may be that SAS doesn't > > associate your CM with a valid account. SAS provides each CM with a > > configuration file that controls its operation. CMs that are recognized as > > being associated with accounts in good standing are provided with a > > configuration file that allows full access to the network. CMs that are > > not recognized as associated with a valid account are provided with a > > default configuration file that blocks access to all locations except the > > SAS registration sites. SAS uses the CM MAC address to identify the CM. > > > > When your account was migrated to SAS, the CM MAC address should have been > > included, however, in some cases, the CM MAC address was missing or > > corrupted. These accounts were migrated anyway, but since SAS won't ever > > be able to associate the customer's actual CM MAC address with their > > account number, these CMs will get default configuration files and be > > blocked from accessing the general internet. Manual registration can fix > > this by re-establishing the association between the CM MAC address and the > > account number. > > > > The process is simple, just use your normal browser to visit your regional > > SAS registration website via your CM, and enter your account number. SAS > > will get the CM MAC address automatically and associate it with the > > account. Then SAS will update its database so that when your CM is next > > powered up, it can download the new configuration file that allows full > > access. There are several prerequisites: > > > > a) As stated above, you must be using a DOCSIS CM. > > > > b) This can only be done through your DOCSIS CM - the IP traffic to the > > SAS registration server must pass through your CM. You can't do this from > > a friend's house, a dial-up account, etc., since SAS won't get your CM MAC > > address. > > > > c) You must know your 16 digit account number. Your account number should > > be on your bill or on other material that AT&T has provided you (like the > > paperwork you received when you first signed up for service). Your > > registration code is the last 9 digits of your account number. (This is > > the code for this migration -- the codes will be different in the future > > and customers will get them directly from AT&T Broadband.) > > > > d) Your account must be in good standing (e.g. not suspended for non- > > payment, etc.). If your account is not in good standing, SAS will give you > > an error and you will have to call Care. > > > > e) Your account must be successfully loaded into SAS. It is possible that > > there are some accounts with corrupted account numbers or that failed to > > load for other reasons. This process will not work if SAS doesn't have > > your account number. In this case, SAS will give you an error and you will > > have to call Care. > > > > f) Your CM must have connected with the network - e.g. the "cable" or > > similar light must indicate normal operation. Otherwise, you will have to > > call Care. > > > > g) Your web browser should not be configured to use a proxy server - it > > should be configured for direct connection to the internet. Also, your PCs > > network settings should be configured for the ATTBI network: DHCP on, no > > manual DNS, no system name. > > > > > > Here's the process: > > > > 1) Open your browser and enter the URL from the list below that > > corresponds to your location. > > > > 2) You will get a page ("SAS Main Authentication Screen") that prompts you > > for your 16 digit account number and 9 digit registration code. The > > registration code is the last 9 digits of your account number. Enter these > > values and click the "Submit" button. > > > > Note: if you have selected the wrong region, SAS will redirect you to the > > SAS Main Authentication Screen for your correct region. You will see the > > same page as you just saw reappear with bold face text that says: "Please > > logon again, you were using the incorrect region on your last attempt". > > > > 3) Once you have logged on to your correct region, you will get one of the > > following 4 responses: > > > > 3.1) If you have no CM associated with your account: > > > > If you have no CM associated with your account (e.g. the account data was > > migrated without a CM MAC address), then SAS will automatically associate > > the MAC address of the CM you are currently using with your account, and > > return a page titled "Device Registered/ISPs" that says: > > > > "You are currently subscribed to the following service. To make changes to > > this subscription, please contact AT&T Broadband directly" > > > > below which you should see a box with the words: > > > > "AT&T Broadband Internet (active)" > > > > There is no button or further instructions on this page. However, for your > > CM to get the correct configuration file, you need to power it off (by > > pulling the plug from the wall), wait 2 minutes, and plug it back in. Then > > you should restart your PC. When you do both of those things, the CM should > > have an updated configuration file (one that lets you access the internet) > > and your PC should be able to access sites on the public internet (assuming > > the rest of your PC is properly configured). > > > > 3.2) Corrupted/different CM MAC address: > > > > If you had a corrupted/different CM MAC address associated with the > > account, > > then SAS brings up a page titled "Unrecognized Cable Modem" which says: > > > > "[Customer Name]: Are you using a new cable modem? This one is not > > currently registered. Would you like to register this cable modem? > > > > Currently registered cable modem: [drop down list] > > > > To replace a cable modem, select its name and click Replace." > > > > In the drop down list you should see the CM MAC address that is currently > > in the SAS database. This will not match the MAC address of the CM you are > > using. Click on this entry in the drop down list (there should only be one > > entry) and then click the "Replace" button. > > > > You will then see the page titled "Replace Cable Modem" which will say: > > > > "Enter a name for your cable modem, or submit the default name shown below: > > > > Modem name: [Cable Modem 2]" > > > > Accept the default name or enter your own. Then click the "Submit" button > > and SAS will display the "Device Registered/ISPs" page, that says: > > > > "Cable Modem 2 is currently registered with your account. > > > > To complete the process please take the following steps: > > > > * Click here to reset your Cable Modem. Once your modem has > > been reset, restart your computer. > > > > You are currently subscribed to the following service. To make changes to > > this subscription, please contact AT&T Broadband directly > > > > AT&T Broadband Internet (active)" > > > > You can click the "here" link to reset your CM or you can power cycle it. > > If you click the "here" link, SAS will display a blank page after it resets > > your CM. You will see the lights on your CM blinking in the same way they > > do after you power it up. > > > > 3.3) If your account doesn't exist: > > > > If your account doesn't exist in SAS, or you enter an invalid account > > number, you will see the "SAS Main Authentication Screen" again with bold > > text that says: "Registration Failed - Please try again." If you are > > entering your account number correctly and get this response, you will have > > to call Care at the number provided on the screen. > > > > 3.4) If your account is Blocked or Suspended: > > > > If your account is blocked or suspended, SAS will display a page titled > > "SAS Error" which says: > > > > "An error has occurred: > > > > We're sorry, but we can not allow this Account Number access to the system > > since the status of the account is: suspended [or blocked] > > > > For help with this error, please call AT&T Broadband Customer Care." > > > > In this case, you will have to call Care. > > > > > > SAS Regions > > ----------- > > > > Here are the SAS regions two ways, by state and by SAS region. Note: we > > give both URLs and IP addresses below because IP addresses have been > > circulating in this forum. While the IP addresses are correct as of > > 12/20/01, they are subject to change and we encourage all users to use the > > URLs instead. > > > > California (except Sacramento): Region 2 > > Sacramento: Region 4 > > Colorado: Region 4 > > Connecticut: Region 6 > > Georgia: Region 6 > > Illinois: Region 5 > > Indiana: Region 5 > > Michigan: Region 5 > > Montana: Region 4 > > Ohio: Region 6 > > Oregon: Region 1 > > Pennsylvania: Region 6 > > Texas: Region 3 > > Utah: Region 4 > > Washington: Region 1 > > Wyoming: Region 4 > > > > > > Region 1 Seattle SAS Region > > URL = https://sas.r1.attbi.com > > IP = 12.242.16.8 and 12.242.16.9 > > Serves: Oregon, Washington > > > > Region 2 Redwood City SAS Region > > URL = https://sas.r2.attbi.com > > IP = 12.242.17.8 and 12.242.17.9 > > Serves: California except Sacramento > > > > Region 3 Dallas SAS Region > > URL = https://sas.r3.attbi.com > > IP = 12.242.18.8 and 12.242.18.9 > > Serves: Texas > > > > Region 4 Denver SAS Region > > URL = https://sas.r4.attbi.com > > IP = 12.242.19.8 and 12.242.19.9 > > Serves: Utah, Wyoming, Colorado, Montana, and Sacramento CA > > > > Region 5 Detroit SAS Region > > URL = https://sas.r5.attbi.com > > IP = 12.242.20.8 and 12.242.20.9 > > Serves: Michigan, Illinois, and Indiana > > > > Region 6 Boston SAS Region > > URL = https://sas.r6.attbi.com > > IP = 12.242.21.8 and 12.242.21.9 > > Serves: Connecticut, Pennsylvania, Ohio, Georgia > > > > > > Conclusions > > ----------- > > If you meet the conditions above, and if a corrupted or missing CM MAC > > address is the cause of your problem, this process should get you back in > > service. If it does not, you will have to consult Care. > > > > If you have followed this process before but picked a region at random, or > > know now you picked the wrong region, and your service is not working, > > follow the process above. > > > > We will continue to monitor this forum for additional feedback. > > > > AT&T Technical Support