Article: 2724 of ba.internet From: Philip J. Koenig Newsgroups: ba.internet Subject: Re: AT&T's Letter to ATT@Home Subscribers Date: Fri, 30 Nov 2001 01:29:12 -0800 Organization: The Ekahuna Organization Message-ID: References: <7w6N7.7563$DD2.85668@typhoon.sonic.net> X-Newsreader: MicroPlanet Gravity v2.30 X-Complaints-To: newsabuse@supernews.com Lines: 152 Path: news.meer.net!sea-read.news.verio.net!dfw-artgen.news.verio.net!dfw-peer.news.verio.net!news.verio.net!newspump.sol.net!news-hog.berkeley.edu!ucberkeley!newsfeed.stanford.edu!sn-xit-01!sn-post-02!sn-post-01!supernews.com!corp.supernews.com!not-for-mail Xref: archive.mv.meer.net ba.internet:2724 In article <7w6N7.7563$DD2.85668@typhoon.sonic.net>, spamfilter@navasgroup.com (John Navas) writes... > [POSTED TO ba.internet - REPLY ON USENET PLEASE] > > In on Tue, 27 Nov 2001 > 23:21:11 GMT, "R. F. Burns" wrote: > > >I just received an interesting letter in the mail today from AT&T regarding > >their committment to their @Home subscribers. > > > >The letter claims that AT&T will set up their own cable ISP if their buyout > >of @Home doesn't succeed. They even give instructions for changing over to > >the new service if it actually happens (with a change in the terms and > >conditions, of course). > > Which would be funny if it weren't so potentially painful to > subscribers. Such a cutover without proper warning and without proper > preparation would be a major nightmare. Actually I read the letter and it seemed pretty well thought-out. Far better thought out than other ISPs, as a rule, I have seen faced with the potential dissolution of some content partner. Here's a copy: ================================================================= As you may be aware, Excite@Home, our service provider, recently filed for Chapter 11 Bankruptcy. In order to continue providing you the quality and reliable high-speed cable Internet service that you expect, AT&T has submitted a proposal to purchase the Excite@Home network. If AT&T is able to purchase and manage the Excite@Home network, there will be no immediate change to your current service. If the network purchase is approved, we will notify you via your AT&T@Home email account as soon as possible. As a precautionary measure, AT&T Broadband also has been building its own network and service in the event that AT&T is unable to purchase the Excite@Home network. If the proposal to purchase the Excite@Home network is not approved, your service may be temporarily interrupted and it will be necessary to move your service to a new AT&T Broadband network. In any event, AT&T Broadband is deeply committed to providing you the best cable Internet service possible and communicating any upcoming changes. Be sure to frequently check the "Announcements and Updates" section of our Web site for the latest information about your service: http://help.broadband.att.com/ In the meantime, please check your AT&T Broadband email account(s) on a daily basis. Doing this will automatically save your email to your hard drive as well as ensure timely receipt of important future communications from AT&T Broadband. Also, if you use our Personal WebSpace feature, we recommend you backup your personal web page(s) by copying it to a diskette, CD, or to your computer hard drive. If migrating your service to the AT&T Broadband network and service becomes necessary, we will call to notify you of the migration timing. A message will be left on your voicemail or recorder if no one is available at the time of the call. As a precaution, we are providing you the following instructions, which will enable you to connect your computer to the new AT&T Broadband network. Again, you will only need to follow these steps in the event you receive a call from AT&T Broadband instructing you to do so. 1. Restart your computer to begin the process. 2. Open your Internet browser. You should be automatically sent to an AT&T Broadband welcome page. This page includes instructions on how to download software used to change your computer settings for the new network. If the welcome page does not automatically appear when you open your browser, please go to http://newuser.attbi.com/ (This website will only be available if the service migration is necessary). 3. Follow the instructions on the Web site to run the Automated Configuration Utility (or you can choose to change your computer settings manually). 4. The software will automatically change your Outlook Express email client, your Internet Explorer settings, and configure your computer for the new AT&T Broadband network. Information on how to manually change your settings for other email clients and Internet browsers such as Netscape Communicator and Netscape Navigator can be found at http://help.broadband.att.com/ 5. You can now surf the Internet and use email on the new AT&T Broadband Internet network and service. If migrating your service to the new network is necessary, certain aspects of your service would change. Your current homepage would feature new content and your current email address domain name would change. Please note that your username would remain the same. For example, jsmith@home.com would change to jsmith@attbi.com. If service changes are necessary, a detailed description of all changes will be provided at http://help.broadband.att.com/ in the Announcements and Updates section. Whether the Excite@Home network is purchased or your service is migrated to the new AT&T Broadband network, your Subscriber Agreement, which outlines the general Terms and Conditions of your service will change. You will be able to view the amended and restated Subscriber Agreement that will apply to the AT&T Broadband Internet service at http://help.broadband.att.com/ Your continued use of the service will constitute your acceptance of the amended and restated AT&T Broadband Internet Subscriber Agreement. If you need assistance, visit us online at http://help.broadband.att.com/ to chat with a customer care specialist. Please remember, AT&T Broadband will call you if any action is required on your part. While we realize these potential changes may cause some inconvenience, please be assured that we are doing everything possible to avoid any service disruptions. However, in the event the service is disrupted during a migration, you will receive a credit for those days of interrupted service. We are working hard to provide you with the best high-speed cable Internet service possible. We appreciate your patience and your business. Sincerely, Susan K. Marshall Senior Vice President Advanced Broadband Services Please do not click "Reply" to respond to this message. AT&T Broadband feels it is imperative that we communicate pertinent information such as this to our customers. In addition, you may receive promotional messages highlighting special offers. If you wish to change your email address or unsubscribe from receiving promotional messages from AT&T Broadband, click here. http://information.attbroadband.com/opt-out/ -- Philip J. Koenig The Electric Kahuna Organization [anti-spammed] ----------------Computers & Communications for the New Millennium------------- * To send email, remove numbers and spaces: pjkunet64 @ ekahuna27 . com * * Email Blacklists: stop using innocent users as pawns. * * Simple answers are for simple minds. Try a new way of looking at things. * Article: 2625 of ba.internet Newsgroups: ba.internet Subject: Re: AT&T's Letter to ATT@Home Subscribers From: Jerry Gardner References: Organization: Spacely's Sprockets User-Agent: Xnews/4.06.22 Message-ID: Lines: 93 Date: Wed, 28 Nov 2001 23:20:03 GMT NNTP-Posting-Host: 24.176.133.60 X-Complaints-To: abuse@home.net X-Trace: news1.oakland1.sfba.home.com 1006989603 24.176.133.60 (Wed, 28 Nov 2001 15:20:03 PST) NNTP-Posting-Date: Wed, 28 Nov 2001 15:20:03 PST Path: news.meer.net!sea-read.news.verio.net!dfw-artgen.news.verio.net!dfw-peer.news.verio.net!news.verio.net!crtntx1-snh1.gtei.net!chcgil2-snh1.gtei.net!news.gtei.net!wn1feed!wn2feed!worldnet.att.net!24.0.0.38!newshub2.rdc1.sfba.home.com!news.home.com!news1.oakland1.sfba.home.com.POSTED!not-for-mail Xref: archive.mv.meer.net ba.internet:2625 Here's the complete text of the letter: Dear *************, As you may be aware, Excite@Home, our service provider, recently filed for Chapter 11 Bankruptcy. In order to continue providing you the quality and reliable high-speed cable Internet service that you expect, AT&T has submitted a proposal to purchase the Excite@Home network. If AT&T is able to purchase and manage the Excite@Home network, there will be no immediate change to your current service. If the network purchase is approved, we will notify you via your AT&T@Home email account as soon as possible. As a precautionary measure, AT&T Broadband also has been building its own network and service in the event that AT&T is unable to purchase the Excite@Home network. If the proposal to purchase the Excite@Home network is not approved, your service may be temporarily interrupted and it will be necessary to move your service to a new AT&T Broadband network. In any event, AT&T Broadband is deeply committed to providing you the best cable Internet service possible and communicating any upcoming changes. Be sure to frequently check the "Announcements and Updates" section of our Web site for the latest information about your service: http://help.broadband.att.com/ In the meantime, please check your AT&T Broadband email account(s) on a daily basis. Doing this will automatically save your email to your hard drive as well as ensure timely receipt of important future communications from AT&T Broadband. Also, if you use our Personal WebSpace feature, we recommend you backup your personal web page(s) by copying it to a diskette, CD, or to your computer hard drive. If migrating your service to the AT&T Broadband network and service becomes necessary, we will call to notify you of the migration timing. A message will be left on your voicemail or recorder if no one is available at the time of the call. As a precaution, we are providing you the following instructions, which will enable you to connect your computer to the new AT&T Broadband network. Again, you will only need to follow these steps in the event you receive a call from AT&T Broadband instructing you to do so. 1. Restart your computer to begin the process. 2. Open your Internet browser. You should be automatically sent to an AT&T Broadband welcome page. This page includes instructions on how to download software used to change your computer settings for the new network. If the welcome page does not automatically appear when you open your browser, please go to http://newuser.attbi.com/ (This website will only be available if the service migration is necessary). 3. Follow the instructions on the Web site to run the Automated Configuration Utility (or you can choose to change your computer settings manually). 4. The software will automatically change your Outlook Express email client, your Internet Explorer settings, and configure your computer for the new AT&T Broadband network. Information on how to manually change your settings for other email clients and Internet browsers such as Netscape Communicator and Netscape Navigator can be found at http://help.broadband.att.com/ 5. You can now surf the Internet and use email on the new AT&T Broadband Internet network and service. If migrating your service to the new network is necessary, certain aspects of your service would change. Your current homepage would feature new content and your current email address domain name would change. Please note that your username would remain the same. For example, jsmith@home.com would change to jsmith@attbi.com. If service changes are necessary, a detailed description of all changes will be provided at http://help.broadband.att.com/ in the Announcements and Updates section. Whether the Excite@Home network is purchased or your service is migrated to the new AT&T Broadband network, your Subscriber Agreement, which outlines the general Terms and Conditions of your service will change. You will be able to view the amended and restated Subscriber Agreement that will apply to the AT&T Broadband Internet service at http://help.broadband.att.com/ Your continued use of the service will constitute your acceptance of the amended and restated AT&T Broadband Internet Subscriber Agreement. If you need assistance, visit us online at http://help.broadband.att.com/ to chat with a customer care specialist. Please remember, AT&T Broadband will call you if any action is required on your part. While we realize these potential changes may cause some inconvenience, please be assured that we are doing everything possible to avoid any service disruptions. However, in the event the service is disrupted during a migration, you will receive a credit for those days of interrupted service. We are working hard to provide you with the best high-speed cable Internet service possible. We appreciate your patience and your business. Sincerely, Susan K. Marshall Senior Vice President Advanced Broadband Services